Order cancellation or modification
- After you place an order, we will send an order confirmation email, Once the payment verified, Orders cannot generally be cancelled or modified. However, we will do our best to support your request.
- If you want to cancel or modify your order after placing an order, please confirm your order status first:
- When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost and packing fee. A 10% fee needs to be applied when canceling or modify, At the same time, the shipping fee is not refundable.
- When the order status is "In transit", We will NOT accept an order cancellation request or modify.
- If you’re not 100% satisfied with the items you received,please Contact Us within 14 days upon receiving them to initiate the return process.
- If there is a product quality problem, the product is missing or send the wrong product, we will Refund or Reissue.
- If for other reasons you want to return the product, please tell us the reason, we will still try our best to meet your needs.
- If you would like to return or exchange the item please contact Contact Us within 14 days of delivery. Overdue requests may not be accepted. At the same time, We do not accept returned items that were sent back by you directly without checking with us first. Appreciate your kind understanding.
- If the return or exchange is not caused by Inlovearts, you need to send the goods back and pay the freight yourself. We will arrange an exchange or refund after we have checked your return products.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been damaged or altered in any way.
- If there is a product quality problem, Please attach your order number, SKU of product with quality problems, pictures to prove the product quality problem, and how you want to deal with it, we will refund or reissue after verify.
- If the product is missing, Please provide your missing product sku, your order number, and how you want to deal with it, we will refund or reissue after verify.
- If the product is sent in error, Please provide your missing product sku, your order number, product image sent by mistake. If you like this wrong product, We will give it to you for free and give you No Threshold Coupon based on the missing product value, you can re-purchase the product you missed for free. If you do not like this wrongly sent product, we will also provide you with a return and exchange service.
- If the return or exchange is not caused by our mistake, you need to send the goods back and pay the freight yourself, Contact us and let us know the product SKU you need to return and the reason ,we will give you the return address, After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
- After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange.
- After receiving your shipment and inspecting the product for no damage, We will refund or exchange according to your wishes, Once your refund has been issued or new package sent, you will receive a confirmation email.
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 48 hours.
NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.